CLIENT INFORMATION CLERK
POST 01/82: CLIENT INFORMATION CLERK REF NO: CHBAH 535 Directorate: ICT Systems Applications
SALARY: R176 310 per annum, (plus benefits) 66 CENTRE: Chris Hani Baragwanath Academic Hospital (CHBAH)
THE MINIMUM REQUIREMENTS
Minimum requirement Grade 12 with no experience. The prospective appointee should have good communication skills and telephone etiquette, be a team player, and have good report writing skills. Have the ability to work independently under pressure and adhere to deadlines. Sound interpersonal relationship, ability to multitask, mentorship, planning, organizing, and problem-solving skills. Ability to act with tact and discretion. The candidate must be professional in handling customers on the telephone must be Computer literacy (Ms. Office Package). Experience in a Call Centre environment will be an added advantage. Knowledge and application of Batho Pele Principles.
DUTIES AND RESPNSIBILITIES
The successful candidate will be responsible for receiving incoming telephone calls, determining the purpose of calls, and log calls to the system, and assigning them to the appropriate personnel or department. Answers questions about the organization and provide callers with address, directions, and other information. Perform other administrative duties as required by management. Provide first-line desktop support to end-users. Ensure that Call Centre services are running effectively and efficiently.
Liaise with customers and stakeholders. The candidate should willing to work shifts. Maintain good customer relations. Write and submit timely reports on performance, targets, and client queries. Maintain records of the conversations with the customer and analyze the data. Handle Call Centre equipment appropriately and use the equipment according to specifications and monitor utilization. Comply with the performance management and development system.
ENQUIRIES: Mr. T Mohale Tel No: (011) 933 9392
APPLICATIONS : Applications should be hand-delivered to The Director: Human Resource, Chris Hani Baragwanath Academic Hospital between 8 am and 3 pm at Ground Floor, Main Admin Building or posted to The Director: Human Resource, Chris Hani Baragwanath Academic Hospital, Private Bag X01, Pimville, 1808. No faxed or e-mailed applications will be considered.
IMPORTANT NOTICE
Applications must be submitted on the New Z83 Fully completed, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. According to Circular 5 of 2021, candidates must attach copies of all the necessary documents (qualifications) to the application including a valid identity document, relevant certificates, and current proof of Council were necessary.
Such copies need not be certified when applying for the post; only shortlisted candidates will receive communication from HR to submit certified copies not older than 6 months on or before the day of the interview. Smart ID card copy must show both sides of the ID card. Applications without proof of the necessary documents required by HR will be disqualified.
The completed and signed form should be accompanied by a recently updated CV that specifies the following: All experience indicating the position, institution, and respective dates (DD/MM/YY). Failure to submit all the requested documents will result in the application not being considered. If you have not been contacted within three (3) months after the closing date, please accept that your application was unsuccessful. Candidates will be subjected to Personnel Suitability Checks (PSC) – Verification (Reference checks- Provide at least 3 of which one must be immediate supervisor, identity verification, qualifications verification, criminal record checks, credit/financial stability checks, and employment verification). The recommended candidate may be subjected to medical surveillance as required by the Occupational Health and Safety Act, Act 5/1993.
CHBAH reserves the right to utilize practical exercises/tests for Non-SMS positions during the recruitment process to determine the suitability of candidates for the post(s). CHBAH also reserves the right to cancel the filling of Vacancy or not to fill a vacancy that was advertised during any stage of the recruitment process. The Gauteng Department of Health is guided by the principles of Employment Equity; therefore, all the appointments will be made by the Employment Equity target of the department. People with disability are encouraged to apply.
CLOSING DATE: 28 January 2022