End User Computing Technician X5

Job Description

To give remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, assuring that the client’s requirements are always met and their expectations surpassed. 

Duties Responsibility 

• Give first and second level LAN & desktop support; • Install and configure new IT equipment; • Implementation, customization, and maintenance of the remote software deployment; • Give support to the enterprise’s local IT and software resources; and • Provide LAN & desktop advisory services to clients. 

Qualifications Required

Qualification: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant). 

Experience: one(1) year of corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years related experience in the End User Computing services and related LAN Infrastructures Services. The End User Computing Services’ subsistence and support service are related to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches, and other LAN peripherals. Maintenance and support to assure the availability of the services according to prescribed procedures, policies, standards, and SLA’s. Assure the resolution of hardware and software service requests, incidents, and problems within End User Computing and all related LAN infrastructure. 

Technical Competencies Description 

Desktop operating systems and application Network cabling and telephony system Security software and hardware Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services and Routing and switching technologies ITIL Procedure, Policies and standards. Application Development; Application Maintenance and Support; Client Relationship Management; and Hosting Management. Leadership Competencies: Client Experience; and Collaboration; Outcomes are driven; Innovation; Planning and Organising; Creative Problem Solving; and Decision-making. Interpersonal/behavioral competencies: Active listening; Attention to Detail; and Continuous Learning.

REFERENCE NR : VAC00833, 0834, 5033, 0084, 5389 

HOW TO APPLY

Internal candidates must apply using this email address: Asanda.internalecrecruitment@sita.co.za External candidates must apply using this email address: ecrecruitment@sita.co.za