FlySafair Call Centre Agents 2025

FlySafair Call Centre Agents

Are you passionate about delivering exceptional customer service in a fast-paced aviation environment? FlySafair, South Africa’s leading low-cost airline, is looking for dedicated Call Centre Agents to join our dynamic Sales and Distribution team at our Head Office in Bonaero Park. If you thrive in a team setting, excel under pressure, and are eager to help passengers with their travel needs, this permanent opportunity could be your next career move. Apply now to become part of a brand that’s redefining air travel in South Africa!

Job Reference Number: CallCentre_CallCentreAgent1

Department: Sales & Distribution

Business Unit:

Industry: Aviation

Job Type: Permanent

Positions Available: 6

Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for Call Centre Agents at our Head Office in Bonaero Park. The successful applicant will report to the Call Centre Team Leader.

Job Description

• Receive calls from customers/passengers and Deal with problems such as delays, cancellations, etc..
• Explain processes to customers and assist them where necessary and Work in a team and longer than normal hours (shift work);
• Deal with confidential information and Communicate with customers both verbally and in writing.

Job Requirements

• Grade 12 or equivalent;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage.
• Excellent communication in English (speak, read and write);
• Solid computer literacy; 
• Excellent phone etiquette.
• No criminal or credit record;
• Able to work on weekends, public holidays, and flexible hours as required;
• Own transport would be an advantage.

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customers;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional, and reliable, including dealing with confidential information;
• The ability to work well under pressure.
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.

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Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

This is your chance to join one of South Africa’s top aviation employers as a Call Centre Agent at FlySafair. With multiple positions available, we’re looking for motivated individuals ready to take customer service to new heights. If you meet the requirements and are ready for a career filled with opportunity and growth, apply before the closing date: 9 July 2025. Start your journey with FlySafair today, where your passion for travel meets purpose.

How to Apply

Apply Online Here

Closing Date: 9 July 2025