Fidelity Service Group is a leading security company offering a wide range of services, including security, cleaning, cash management, and sales. Below is a detailed breakdown of job positions across various departments, including PSIRA-registered roles, teller positions, and sales roles. Each role is described with clarity and simplicity to ensure easy understanding.

1. Security Positions (All Grades)

Security roles are categorized based on PSIRA grading and responsibilities. These positions are critical for maintaining safety and order in various environments.

Qualifications, experience and other competencies required:

• Minimum Grade 10, Grade C/B/A accredited and registered and Hospitality/Residential Estates experience is a MUST 
• Minimum of 2 years in the security industry and shoild have No criminal record
• Willing to undergo criminal checks regularly, Must be physically fit and Must reside in the area the position has been advertised

Key areas of responsibility will include:

• Report writing, Safeguarding, Patrolling and Entrance and exit control
• Completing relevant registers and Standard duties as per training

Core Competencies:

• Good communication skills, Able to work under pressure and Able to follow instructions accurately

 

Grade E Security Officer

• PSIRA Grade: E
• Responsibilities: Basic security duties such as access control, patrolling, and incident reporting.
• Skills Required: Attention to detail, communication skills, and basic problem-solving.
• Math Tactics: Low (basic counting and reporting).
• Readability: High (straightforward tasks and clear instructions).

Grade D Security Officer

• PSIRA Grade: D
• Responsibilities: Supervising Grade E officers, managing small teams, and writing basic reports.
• Skills Required: Leadership, time management, and basic administrative skills.
• Math Tactics: Low to moderate (basic data entry and reporting).
• Readability: High (clear supervisory tasks).

Grade C Security Officer

• PSIRA Grade: C
• Responsibilities: Advanced security operations, risk assessments, and client liaison.
• Skills Required: Analytical thinking, communication, and conflict resolution.
• Math Tactics: Moderate (risk assessments and reporting).
• Readability: Moderate (involves more complex tasks).

Grade B Security Officer

• PSIRA Grade: B
• Responsibilities: Managing security teams, budgeting, and operational planning.
• Skills Required: Leadership, financial management, and strategic planning.
• Math Tactics: Moderate to high (budgeting and resource allocation).
• Readability: Moderate (involves managerial tasks).

Grade A Security Officer

• PSIRA Grade: A
• Responsibilities: Senior management, strategic planning, and high-level client negotiations.
• Skills Required: Advanced leadership, negotiation, and decision-making.
• Math Tactics: High (strategic planning and financial analysis).
• Readability: Moderate (complex responsibilities).

Armed Response Officer

• PSIRA Grade: C or higher
• Responsibilities: Responding to alarms, conducting armed patrols, and handling emergencies.
• Skills Required: Firearm proficiency, quick decision-making, and physical fitness.
• Math Tactics: Low (basic incident reporting).
• Readability: High (clear operational tasks).

Control Room Operator

• PSIRA Grade: D or higher
• Responsibilities: Monitoring CCTV, dispatching units, and managing communication systems.
• Skills Required: Technical skills, attention to detail, and multitasking.
• Math Tactics: Moderate (data monitoring and reporting).
• Readability: Moderate (technical and operational tasks).

K9 Unit Handler

• PSIRA Grade: C or higher
• Responsibilities: Working with security dogs for patrols, detection, and tracking.
• Skills Required: Animal handling, physical fitness, and teamwork.
• Math Tactics: Low (basic reporting).
• Readability: High (clear and specialized tasks).

2. Cleaning Positions

Cleaning roles are essential for maintaining hygiene and cleanliness in various facilities. These positions range from entry-level to supervisory roles.

Cleaner

• Responsibilities: Basic cleaning tasks such as sweeping, mopping, and waste disposal.
• Skills Required: Attention to detail, physical stamina, and time management.
• Math Tactics: Low (basic supply counting).
• Readability: High (straightforward tasks).

Senior Cleaner

• Responsibilities: Supervising cleaners, managing supplies, and ensuring quality standards.
• Skills Required: Leadership, organization, and communication.
• Math Tactics: Low to moderate (supply management).
• Readability: High (clear supervisory tasks).

Cleaning Supervisor

• Responsibilities: Overseeing cleaning teams, scheduling, and reporting to management.
• Skills Required: Leadership, problem-solving, and administrative skills.
• Math Tactics: Moderate (scheduling and reporting).
• Readability: Moderate (managerial tasks).

Hygiene Officer

• Responsibilities: Ensuring compliance with health and safety standards and training staff.
• Skills Required: Knowledge of hygiene protocols, communication, and training skills.
• Math Tactics: Moderate (compliance reporting).
• Readability: Moderate (technical and training tasks).

Facility Manager

• Responsibilities: Managing cleaning and maintenance operations for large facilities.
• Skills Required: Leadership, budgeting, and strategic planning.
• Math Tactics: High (budgeting and resource allocation).
• Readability: Moderate (complex responsibilities).

3. Teller Positions

Teller roles involve handling cash and financial transactions, requiring accuracy and customer service skills.

 

Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you’ll have the opportunity to make a real impact and drive success.

 

Key Responsibilities

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers, Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele and Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets and Understanding of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen and should Matric or equivalent qualification.

Job Requirements & Attributes

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment, Exceptional selling skills paired with strong organizational and time management abilities and Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage, Presentable appearance and professional demeanor, with a valid driver’s license and reliable vehicle and A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally and Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and make sure targets are met and Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients and Make sure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations and Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs, Willingness to learn and adapt to new technical skills and technologies, and Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

If you’re ready to take your sales career to the next level and thrive in a supportive, results-driven environment, apply now to become a valued member of our team!

 

Cashier/Teller

• Responsibilities: Handling cash transactions, balancing tills, and providing customer service.
• Skills Required: Numerical accuracy, communication, and attention to detail.
• Math Tactics: High (cash handling and balancing).
• Readability: High (clear transactional tasks).

Senior Teller

• Responsibilities: Supervising tellers, managing cash flow, and resolving discrepancies.
• Skills Required: Leadership, problem-solving, and financial management.
• Math Tactics: High (cash flow management).
• Readability: Moderate (supervisory and financial tasks).

Cash Management Officer

• Responsibilities: Overseeing cash logistics, audits, and security protocols.
• Skills Required: Financial management, analytical thinking, and attention to detail.
• Math Tactics: High (audits and logistics).
• Readability: Moderate (complex financial tasks).

4. Sales Positions

Sales roles focus on generating revenue and building client relationships.

Sales Representative

• Responsibilities: Promoting security and cleaning services to potential clients.
• Skills Required: Communication, negotiation, and customer service.
• Math Tactics: Moderate (sales targets and commissions).
• Readability: High (clear sales tasks).

Account Manager

• Responsibilities: Managing client accounts, upselling services, and ensuring client satisfaction.
• Skills Required: Relationship management, communication, and problem-solving.
• Math Tactics: Moderate (sales analytics).
• Readability: Moderate (client management tasks).

Sales Manager

• Responsibilities: Leading sales teams, setting targets, and developing sales strategies.
• Skills Required: Leadership, strategic planning, and analytical thinking.
• Math Tactics: High (target setting and performance analysis).
• Readability: Moderate (managerial tasks).

Business Development Manager

• Responsibilities: Identifying new business opportunities and negotiating contracts.
• Skills Required: Strategic thinking, negotiation, and market analysis.
• Math Tactics: High (financial forecasting and analysis).
• Readability: Moderate (complex strategic tasks).

5. PSIRA-Registered Roles

These roles require PSIRA registration and involve specialized security tasks.

Close Protection Officer

• PSIRA Grade: B or higher
• Responsibilities: Providing personal security to high-profile individuals.
• Skills Required: Situational awareness, physical fitness, and conflict resolution.
• Math Tactics: Low (basic reporting).
• Readability: High (clear protective tasks).

Security Consultant

• PSIRA Grade: A
• Responsibilities: Advising clients on security measures and risk management.
• Skills Required: Analytical thinking, communication, and industry knowledge.
• Math Tactics: High (risk assessments and planning).
• Readability: Moderate (complex advisory tasks).

Loss Prevention Officer

• PSIRA Grade: C or higher
• Responsibilities: Preventing theft and managing inventory security.
• Skills Required: Attention to detail, analytical thinking, and communication.
• Math Tactics: Moderate (inventory tracking).
• Readability: Moderate (technical and operational tasks).

HOW TO APPLY

APPLY ONLINE HERE NOW