Cashbuild: General Assistant & Cashiers
About the job General Assistant
Description
Ensure comprehensive client service in the store. Loading and merchandising of stock, shelf price labeling, and housekeeping within designated areas of responsibility
Requirements
- Grade 12 or a minimum of 1 year of work-related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Customer Service
- Accept all Clients and determine their needs
- Advise Customers correctly on product
- Help Clients with any product queries and with Client complaints timely
- Add on sales, e.g. paint vs. paint brushes, thinners, etc and Ensure efficient Customer service by ensuring that Client purchases are loaded without any delays
- Ensure the customer’s purchases are loaded carefully without damaging the goods or the client’s vehicle
- Advise clients on the additional services provided:
- Delivery service/bulk deposits
- Glass cutting, Plan reading and Credit programmes
- Special orders, Trusses ans Distant ordering
- VIC Customer Programme and Must be certified in Product Knowledge
- Must be available in the aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, that stock is merchandised immediately after being received, and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labeling within the area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Shower schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensuring Customer, and staff safety) within the area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe for Customers and Colleagues to move safely within the Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond My Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes, and report any concerns to management
- Be aware of suspicious behaviors or people and report any suspicions to management
- No product to be loaded for a Client without proof of purchase or required documentation. APPLY HERE