FNB Call Centre Agent Learnership 2027
Job Description
Hello Future Call Center Agent
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As a member of our team at FNB Commercial National Sales and Service, you will be surrounded by exceptional skills, a variety of perspectives, and a flexible atmosphere that upholds the goal of remaining inquisitive. It’s time to envision your potential in a group of professionals who collaborate to bring about meaningful change.
Are you someone who can
- Address customer needs in order to meet or exceed customer expectations and contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Adhere to schedules to perform assigned work and comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as a normal part of work and resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions and planning and scheduling activities to improve service.
- Respond to customer queries logged via phone, email, and live chat to ensure full resolution of the query and follow up with customers to ensure resolution of the query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries and Demonstrate teamwork as a valued team player.
You will be an ideal candidate if you
- Have a minimum of a matric/grade 12
You will have access to
- An innovative work environment, opportunities for personal and professional growth, and collaborative teams
We can be a match if you are
- Analytical and attention to detail
- Strong communicator
Apply now if you are interested in taking the next step. We look forward to engaging with you!
HOW TO APPLY
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.
Every appointment shall be made in accordance with the Employment Equity plan of FirstRand Group. The bank encourages the hiring and promotion of people with disabilities. Candidates may voluntarily reveal their handicap status so that we can accomplish this goal. Unless we are compelled by law to reveal this information to third parties, the bank will keep it private.