Clover: Learnership (Customer Service Centre)
Learnership Advert Summary
Clover is seeking new talent to join our Call Centre Learnership Programme. Successful applicants will spend the duration of the learnership at Clover’s customer service center offices in Constantia Park, Roodepoort, while also attending the prescribed training classes. Upon successful completion of the programme, learners will obtain an NQF qualification and gain valuable experience in a world-class call center environment.
- Closing Date: 2026/07/31
- Reference Number: CLO260717-2
- Job Title Learner: CSC
- Job Type: Learnership Department: Customer Service Centre
- Number of Positions: 18
- Location – Town / City: Roodepoort
- Location—Province Gauteng
- Location—Country: South Africa
- Required Education Level: Grade 12 | National Certificate
- Job Category: Customer Service
The minimum Requirements
- Grade 12 or equivalent NQF Level 4 qualification and Grade 12/Matric completed within the past five years (2021–2025).
- A minimum average of 55% for English and mathematics or mathematical literacy and advanced computer literacy.
- Currently unemployed, and applicants must not have participated in a learnership programme before.
Competencies
- Proactive and action-oriented and Acts with honesty and consistency
- Maintains high standards and Interpersonal effectiveness
- Commitment and motivation and collaboration with others to achieve a common objective
- Customer-orientated and Communicates effectively
- Ability to apply numerical principled
Duties and Responsibilities
Provide a high level customer service
- Handle all inbound and outbound interactions
- Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
- Capture orders accurately and on time according to the daily call list and Inform customers of account on hold
- Confirm customer orders as per standard operations procedures
- Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offer
Promote teamwork and cooperation
- Assist team members to obtain team results and Share the responsibility to get the job done
- Support team values and Participate in team meetings
- Take responsibility for visual management of information
HOW TO APPLY